Refund Policy

退款政策

Supplier unavailability

If a supplier cannot fulfil an item, we will contact the customer to arrange a replacement or refund for the unavailable item.

Cancellation after payment

Paid orders may enter supplier confirmation and preparation promptly. Cancellation requests are reviewed individually and are not confirmed until accepted by us.

Damaged cartons

Check cartons at pickup or promptly after delivery. Contact us with the order reference and clear evidence of material damage so the issue can be assessed.

Incorrect items

Delivery fees

Any refund of delivery fees depends on whether delivery was attempted or completed and the circumstances of the order issue.

Processing

Approved refunds are returned through the original payment method. Processing time may depend on Stripe and the customer's bank.